Why this matters when you are moving an older person
A later-life move means people coming into a home that has often been lived in for decades, and handling belongings that matter deeply. It is reasonable to ask who is coming, how they have been checked and what happens if something goes wrong.
DBS-checked staff
The people who work in clients’ homes are DBS-checked to Enhanced level, including the barred list check. We use our own vetted team, not unknown subcontractors.
Insurance
Every removal is fully insured against loss or damage in transit. We hold goods in transit and public liability insurance, with details in your service agreement before the move begins.
Older and vulnerable clients
If someone holds a Lasting Power of Attorney or helps make decisions, tell us at the start so decisions are made by the right person.
If something goes wrong
Tell us as soon as you can by phone on 07708 925432 or email info@chayceproperties.com. We will look into what happened and tell you what we will do about it.
A DBS check is a criminal record check carried out through the Disclosure and Barring Service, which covers England and Wales. It covers the team doing packing, removals and downsizing support for older people. See our terms of service and our guide to Lasting Power of Attorney and moving a parent.