How Our Removals & Downsizing Service Works

Support for whatever stage you’re at

Who This Is For

Support for you, or the people who love you.

Moving later in life is rarely a one-person job. Chayce works directly with the person moving, and just as often with the son, daughter or family member helping to arrange it — wherever they happen to be.

If you’re the one moving

Nothing is rushed and nothing is assumed. We explain each step in plain terms, keep decisions in your hands, and take the physically demanding parts — sorting, packing, lifting — off yours.

Speak to us directly →

If you’re arranging it for a parent

You can start this on their behalf, from anywhere. We keep you both in the loop, coordinate around their pace and preferences, and act as the calm, dependable point of contact you don’t have time to be yourself.

Start on their behalf →

The Journey

One partner, three stages.

Rather than a list of services, think of Chayce as support that follows your move through three stages — preparing, moving, and settling in. You can join at any point.

Prepare

Getting your current home ready

Sorting, staging, estate agent liaison and legal coordination — everything needed to get your current home sold and ready to leave.

Move

Handling moving day, start to finish

Packing, insured removals, cleaning and utility transfers — the physical work of moving, managed so the day itself stays calm.

Settle

Feeling at home, from day one

Furniture placement, unpacking and ongoing concierge support, so your new home feels like yours straight away.

See every service in each stage → · What is an elderly move manager? →

A Concrete Example

What your first month can look like

Every move runs at its own pace, but this is a typical shape for a move that starts with a Discovery Consultation and runs through to moving day.

Discovery & plan

Your Discovery Consultation happens, and you leave with a written move plan, timeline and budget to work from.

Sorting & preparation

Home sorting and, if you're selling, staging and estate agent liaison begin — run in parallel, not after packing starts.

Logistics confirmed

Utility transfers are arranged, packing materials arrive, and your moving date is confirmed in writing with your coordinator.

Moving day & settling in

The removal happens, furniture is placed and unpacked, and your coordinator stays reachable while you settle in.

The Process

From first call to settled in.

A clear, four-step process — organised around your pace, not a deadline.

Talk to us

A Discovery Consultation (from £150) to understand your situation and where you are in your move — you leave with a personalised move plan document and a recommended timeline and budget, not just a verbal estimate.

We build your plan

A personalised move plan covering home sorting, staging and estate agent liaison — written down and agreed with you, not assumed, so there's a document you can actually check things against.

We coordinate the move

Removals, viewings, utility transfers and furniture placement, managed on moving day by the same coordinator you've been speaking with from the start — not a different team you're meeting for the first time.

You settle in, we stay close

Unpacking, setup and ongoing concierge support once you’re home — reachable on the same number you've had throughout, for as long as you need it.

Every stage above is handled by the same dedicated coordinator, from that first phone call through to settling in — and every move is fully insured throughout, with no handoffs between separate providers along the way.

Compare your options

Removals company vs house clearance firm vs Chayce

Three kinds of business help with a move, and they do different jobs. Here is how they compare, so you can choose the right one, or combine them.

What you need	Removals company	House clearance firm	Chayce
Moving belongings to a new home	Yes	No, it empties a property	Yes, fully insured
Packing	Often an extra service	No	Included from Bronze Essentials
Help deciding what to keep, sell or donate	Rarely	Rarely; items are usually cleared in bulk	Yes, with your agreement, from Silver Comfort
Emptying a property for disposal	No	Yes	No
Unpacking and setting up the new home	Sometimes, at extra cost	No	Included from Silver Comfort
One coordinator for the whole move	Not usually	No	Yes
DBS-checked staff	Varies by company	Varies by company	Yes
Legal, financial or care advice	No	No	No, we refer you to the right professional

The first two columns describe what these businesses typically offer; individual companies vary, so always ask what is included. Many families use Chayce for the sorting, packing and move, and a separate local firm for anything that needs disposing of.

Not Sure Yet?

Need more complete support?

Chayce offers different levels of support, from focused help with a single stage to a fully managed, white-glove move. Compare the options, or tell us your situation and we’ll point you to the right one.

Explore your options → See every service →

Common Questions

How Chayce helps.

How does Chayce actually help me move?

We act as your single point of contact for the whole move — sorting and packing, estate agent liaison, removals, utility transfers and settling into your new home. You tell us where you’re at, and we take over from there.

Do I need to have sold my house first?

No. We can step in at any stage — whether you’re still deciding, mid-sale, or already holding keys to a new home.

What if I only need help with one part of the move?

That’s fine. Support ranges from focused help with a single stage to a fully managed, white-glove move — you pick the level that fits.

Can you help a parent or family member, not just me?

Yes. We work directly with the person moving, and just as often with the son, daughter or family member helping to arrange it — wherever they happen to be.

How is Chayce different from a normal removals company?

We’re a full relocation partner, not just a removal firm — managing everything from home sorting and staging through to moving day and ongoing concierge support once you’re settled.

Will I have the same coordinator the whole way through?

Yes. The same coordinator stays with you from your first conversation through to settling in — you’re not handed off to someone new partway through.

What happens if my moving date changes partway through?

Your plan is built to flex. If dates shift, your coordinator adjusts bookings and timelines around the new date rather than starting the whole plan again from scratch.

How quickly can things move once I decide to go ahead?

As quickly as you need. The plan is built around your timeline and pace, not a fixed template.

Whatever stage you’re at, Chayce can help.